100% money-back guarantee if we do not provide the correct porting code for the number the payment was made for.
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Cancellation
Once an order is placed, the buyer cannot cancel it. Orders are processed immediately so delivery can stay on time.
If the seller cancels an order, the full payment is credited back to the bank account. Bank credits are typically processed within 48 hours.
Refunds and technical failures
If a payment fails because of a technical error and the amount is still deducted, contact support immediately.
We take responsibility for the number and the payment until the number is activated. The team investigates the mismatch and processes a refund or another resolution as quickly as possible.
For a complaint, reach the support team.